One of the hallmarks of great customer service is that the customer doesn’t have to think about it much. The product will be delivered, the bins will be fully stocked, and the customer can get on with running their business. Sometimes, though, we have ideas or stories that illustrate a higher level of service. We think you’ll find them useful and interesting.
Service Technician Ronny Sharpe shares his methods for surprising
customers with service beyond their expectations.
Most companies using a VMI service have basic expectations. They figure if the bins have inventory, their supplier is doing their job. It’s not crazy to expect more. Here are 5 questions you should be asking.
Our Service Technician noticed that workers had to cross such huge floorspace to get fasteners, they were issued bicycles. A second, strategically located cabinet meant fewer bikes, more efficiency.
A Southern Fasteners & Supply Service Technician noticed a lot of unnecessary man-hours being wasted at his customer’s energy plant. He suggested a blue stud could solve the problem. He was right.