One of the hallmarks of great customer service is that the customer doesn’t have to think about it much. The product will be delivered, the bins will be fully stocked, and the customer can get on with running their business. Sometimes, though, we have ideas or stories that illustrate a higher level of service. We think you’ll find them useful and interesting.
Industries across the global economy are suffering from supply chain delays. What can companies do? A collaborative Vendor Managed Inventory (VMI) partnership can help your company avoid the worst.Read more...
Service Technician Ronny Sharpe shares his methods for surprising
customers with service beyond their expectations.