One of the hallmarks of great customer service is that the customer doesn’t have to think about it much. The product will be delivered, the bins will be fully stocked, and the customer can get on with running their business. Sometimes, though, we have ideas or stories that illustrate a higher level of service. We think you’ll find them useful and interesting.
A customer was fabricating their own hex flange bolts because there was nothing on the market that met their needs. Our Service Technician offered to help.
Read more...
Industries across the global economy are suffering from supply chain delays. What can companies do? A collaborative Vendor Managed Inventory (VMI) partnership can help your company avoid the worst.
Read more...
Service Technician Ronny Sharpe shares his methods for surprising
customers with service beyond their expectations.
Those little things that make a big difference didn’t just show up. It took decades of engineering innovation to make them what they are today. Here are some of the highlights of that fascinating story.
Read more...
Most companies using a VMI service have basic expectations. They figure if the bins have inventory, their supplier is doing their job. It’s not crazy to expect more. Here are 5 questions you should be asking.
Read more...
Our Service Technician noticed that workers had to cross such huge floorspace to get fasteners, they were issued bicycles. A second, strategically located cabinet meant fewer bikes, more efficiency.
Read more...
A Southern Fasteners & Supply Service Technician noticed a lot of unnecessary man-hours being wasted at his customer’s energy plant. He suggested a blue stud could solve the problem. He was right.
Read more...